Customer operations, intelligently connected

Every inquiry deserves a next step. Make yours automatic.

We answer and organize customer inquiries by phone and digital channels, then connect appointments, follow-up, and handoffs to the tools your team already uses.

Request your demo See the use cases

For growing businesses across the United States and Canada.

Two small-business colleagues reviewing operations together at a laptop.

Live phone demo · San Antonio, Texas

Call the AI receptionist. Hear the experience for yourself.

Try a sample customer request with our AI agent. For your business, we tailor its answers, coverage hours, intake questions, and handoff rules during setup.

Sample agent for demonstration. Sales and support: +1 (866) 981-3927.

Call the live demo +1 (210) 756-1996

The operational gap

When the inbox gets busy, opportunities go quiet.

A prospect fills out a form after hours. A customer needs an appointment. A quote is sent and no one follows up. We turn those disconnected moments into a clear process your team can see and manage.

Respond and capture the right details
Route work to the right person
Keep a record of what happened next

Our offer

From first contact to finished follow-up.

Choose one painful handoff to solve first. We design the conversation, connect the systems, and make the next action visible.

01 / 04

AI customer intake

Answer routine questions using approved business information, collect the details you need, and bring in a person when the request needs judgment.

Website chatSMS & messaging

02 / 04

Booking & follow-up

Guide qualified inquiries to a calendar, send confirmations and reminders, and flag unanswered quotes or requests for your team.

AppointmentsLead follow-up

03 / 04

Connected workflows

Move information from forms and conversations into your CRM, email, spreadsheets, or internal systems so your team is not re-entering it.

CRM & API integrationsMCP servers

04 / 04

Operational visibility

Give your team a usable view of incoming requests, status, handoffs, and where customers are waiting for a response.

ReportingProcess design

AI phone reception · New service

Your phone keeps working when your team cannot pick up.

Keep the business number your customers already know. During your chosen hours, forward selected calls to a dedicated local number where an AI receptionist answers with your greeting and business-approved information, during business hours, after hours, or when your team is busy.

See the plans

A business professional speaking with a customer at a reception desk, with phone equipment nearby.

During business hours

Handle routine questions and collect details while your team focuses on calls that need a person.

After hours

Give callers a useful answer, capture the request, and prepare a callback or booking for the next workday.

Overflow & missed calls

Let the agent take over when a line is busy or unanswered, with a clear path for urgent requests.

How it fits your phone system

Your existing number
Scheduled or conditional forwarding
Dedicated local AI number
Personalized answer and next step

We set up the local number and tailor the agent’s greeting, approved answers, intake questions, business hours, and handoff rules to your operation. Callers continue dialing your existing number. Calendar and CRM actions are added where your tools support them.

What happens after hello

A useful answer for the caller. A clear next step for your team.

Your receptionist follows a conversation designed for your business, then turns each answered call into information your team can act on.

Built into the reception service

Answers grounded in your business

Share approved services, hours, locations and common answers in English or Spanish, based on the languages configured for your agent.

Qualified caller details

Ask the right questions and capture the caller’s name, contact details, reason for calling and requested next step.

A record of the conversation

Give your team a call summary and the details needed to return the call or continue the request.

A route for urgent requests

Define when the agent should seek a person or mark a call for priority follow-up. Live transfer is tested with your phone route.

Connect the next action

Available as scoped integrations with your existing tools.

Book an appointment

Check availability and place a confirmed event on a connected calendar, such as Google Calendar.

Update a CRM or help desk

Create or update a contact, lead or support ticket in a connected system such as HubSpot, Salesforce or Zendesk.

Notify the right person

Send captured details and a call summary into the team’s agreed follow-up workflow.

Discuss an integration

Calendar, CRM, ticketing and notification connections are scoped separately. Live transfers depend on carrier and route compatibility.

AI receptionist · Managed plans

The right coverage for the calls you receive.

Choose a daily window for business-hours call answering, after-hours call answering, or overflow. Calls forward to your dedicated local AI number, where an agent trained on your business answers personally and moves each request forward.

Coverage hours are when the agent is available. Only answered conversation minutes count toward the monthly allowance.

Lower volume01

Essential

A focused daily window for a small team.

$249/ month

One-time setup $349

2 hours / dayUp to 24 days / month · 48 coverage hours
600 answered minutes / month
$0.30 / additional minute

Ask about Essential

Moderate volume02

Growth

More time and call capacity as demand grows.

$449/ month

One-time setup $499

4 hours / dayUp to 24 days / month · 96 coverage hours
1,500 answered minutes / month
$0.30 / additional minute

Ask about Growth

Tailored coverage03

Custom

A proposal shaped around your call patterns and systems.

Let’s talk

One-time setup Scoped together

Your scheduleMultiple locations, extended hours, or higher volume
Minutes based on your call history
Custom integrations and handoffs

Included in every plan

One AI phone agent and one inbound call route
One local number in the client’s area, where available
Approved answers and caller intake
Call summaries and human handoff rules
Monthly review and routine refinements

USD. Plans cover one business and one inbound route in the US or Canada. Local number availability depends on the area. Existing-carrier forwarding, outbound transfers, SMS, taxes, and custom integrations are quoted separately. Additional answered minutes are billed at the listed rate; unused minutes do not roll over.

What this looks like

Built around real customer moments.

Illustrative workflows; channels and integrations are chosen around your existing operation.

A service inquiry arrives at 9 p.m.

An assistant asks for the job details, records the request, and queues a clear next step for the right team member.

A customer needs to book

The workflow checks the booking path, gathers relevant information, sends a confirmation, and prepares a reminder.

A quote is still open

The system tracks the status, prompts timely follow-up, and keeps the conversation attached to the customer record.

How we work

A focused first workflow. A foundation you can extend.

We work from your actual process and systems. You see the proposed flow before implementation and test it with your team before it goes live.

Find the bottleneck

We review where inquiries arrive, what happens next, and where work stalls.

Design & connect

We define responses, handoffs, safeguards, and connections to your existing tools.

Launch & refine

We test with real scenarios, review the activity, and improve the flow as your operation changes.

Who it’s for

For teams that depend on timely answers.

Koncentrix Business works with small and mid-sized businesses in the US and Canada that handle a steady flow of inquiries, appointments, requests, or repeat administrative work.

Professional servicesHome & field servicesClinics & appointment teamsRetail & hospitality

See it in action

Find out what missed calls may be costing you.

Tell us how inquiries arrive, which tools your team uses, and what tends to get missed. We’ll identify a practical first workflow and discuss the scope with you.

Request your demo +1 (866) 981-3927